We’ve all had crushes, right? You see someone from far and s/he’s totally dreamy. You get close enough to exchange the appropriate contact information of that era (facebook, phone, p.o. box), allowing you to confirm that the attraction is just as strong up close. You go out once or twice with starry, glazed-over eyes. L.L. and Boyz II Men sing in the back of your mind…”this is more than a cruuusshh.”

And then round about the third date you notice he ends most of his sentences with prepositions? Or her inside voice is not clearly distinguishable from her outside voice? Or he checks his work email more than once while you’re out? Not so much deal-breakers. But enough to raise an eyebrow and think, “really?”

Yeah, that’s where I am with Amsterdam right now. Please know that I’m not complaining. I’m still totally crushing. In fact, I see long-term potential here. I just uhhhh, have a few grievances.

It starts with the bank account. Hardly any stores accept the debit card that we hold so dear in the united states of america. And even though the visa sign shows up on various windows and cash registers, they don’t mean any kind of visa card that I’ve ever had. Unless you have a bank card that has one of these chip thingies, you need cash. Cash for everything. So I quickly learned that I would need a bank account in order to fully function here.

But I couldn’t apply for a bank account until I had an immigration/registration intake appointment with the university. 2 weeks – fine. After that, with a passport and student i.d. in hand, I walked over to ING, thinking I would walk out with a special place in the back to keep my money, like a bank account. But instead, I walked out with a one-page form letter explaining that it would take up to two weeks for them to review my application. I was instructed to wait for a letter in the mail that would provide further instructions.

Meanwhile, classes started and life continued to expect me to function. And as you may remember from earlier, existing in Amsterdam without a bank account is quite difficult. Professors expected multiple articles to be printed, which would require use of any of the printers in university buildings. And that would be fine, except those printers require one of those damn chip thingies found in bank cards. Another option would be to spend a bunch of money on a special card (with less value than what I would have paid) just for the priviledge of printing.

And as I’ve navigated around my lack of printing abilities, I’ve come home every night to an apartment lacking in both cable and internet (and a tv, but that’s clearly irrelevant). Although I found it to be annoying to be without the internet for a couple of weeks, I’m finding it harder and more irritating each day. Why haven’t I just contacted the cable/internet people and told them what I want? I tried. But without a local bank account number, I couldn’t even ask for an appointment. No one cared how much money I may have had in my U.S. account.

A letter and bank card arrived in the mail about a week later. I rejoiced. It was official, including a bank account number and everything. Since the guy at the bank told me I would take this letter to the nearest ING bank/post office (not sure why they’re often combined) as the next step, and since I couldn’t read any of the letter written in Dutch, I went to the post office first thing the next morning. I even had an extra pep in my step. But with a blank stare, the lady looked me up and down and said, “did you get the second letter telling you to come here for your pin code?” I thought she was joking. But she wasn’t. And it wasn’t funny anyway.

I walked home in defeat – yet still happy that the bank/post office was in short walking distance. I would have to wait a few more days for the next set of instructions to arrive. In the meantime, I went to an internet cafe to sign up for internet and cable. With a bank account number, I could at least get one thing accomplished. Going back and forth between their website and google translate’s version of it, I managed to get through 4 or 5 pages of the online form, ending with a confirmation page indicating I would receive an email. Well, I didn’t get the email until several days later – in my junk mail, and only after I had submitted a brand new request. Both follow-up emails basically said “thanks” and listed what I requested. Okay, now what? Do I get an appointment? Can you give me the internet now?

Meanwhile, the second letter from the bank did come. So three days after my first attempt, first thing in the morning, I was back at the bank/post office. The guy did something mysterious that may or may not have involved a machine. Then he handed me a bizarrely sealed envelope on what seemed to be carbon copy paper. This, he assured me, was what I needed to make my account official: my four-digit pin code. Okay, thanks and all. But why couldn’t I have just chosen my own pin code about 2 weeks ago?

Great, with a bank account, I was on the road to normalcy. Now I just waited for information on when/how the internet would arrive. I couldn’t call because the customer service charges 10 cents per minute, and I’ve been holding off on settling my phone matters until I had a bank account, of course. Then just yesterday (Friday), I received a notice from the post office that I had a package. I tracked it from my phone to learn it was from the cable/internet company. What could be in this package? A letter explaining what to do next? Are they just sending me the stuff to install myself? I was instructed to be at home between noon and 6pm today (Saturday) to receive the delivery. I planned my day around receiving this package. I refused to miss it. Yet, when I walked by my door this morning, around 10am (obviously before I was on alert), there was another notice that I had missed the delivery. My whisper of a doorbell and the lies of the previous notice conspired to leave me without a clue for at least another weekend.

A very long story just to say I’m annoyed. With so many things figured out, balancing the fine line of freedoms and regulations in a way that seems to mostly fall on the side of the people and happiness, how can this place tolerate such frustrating absurdity? I’m comforted by the fact that these are one-time issues. Once they’re resolved, I shouldn’t have to go through any of this again. Or at least I learned enough about these Dutch processes to have clearer expectations in the future.

And don’t worry. Although I’ve just noticed this minor flaw, when I think of Amsterdam, I still hear Dwele singing, “I know it’s early…I know it’s soon…but truth be told…I think I looove you.”

2 thoughts on “Grievances

  1. I have this image of you walking around Amsterdam looking for a piece of mail or someone to put the “chip thingie” on your bank card. Oh goodness! But as you always do, you will persevere (I almost wrote “perspire…”). I can’t wait until you get cable. Do you think Amsterdam has a version of VHI Soul??????


  2. Dana, I hope it’s not creeptastic that I comment on every one of your posts. In any case, I applaud your persistence and tenacity! I remember being totally confused by the logistical settling-in-stuff every time I’ve been abroad, and in those cases I usually had the university doing a lot of work on my behalf. So, I can’t imagine how time-consuming and difficult your process must be! Kudos! Try to think ahead to a few months down the road when you’ll have all the internet and cell phone service you could ever want, and you’re sitting in your garden drinking wine while your fountain bubbles and Zora suns herself. 🙂


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